Customer Stories: Beacon Park Condominium
Improving operations and the resident experience in a townhome complex
Published on
February 9, 2024
Background
Beacon Park Condominium, a prominent 88-unit townhome complex, was striving for operational efficiency and enhanced resident satisfaction. Under the leadership of Frank Larendy, who has been on the board for over 17 years, the condominium sought innovative solutions to modernize its management processes.
Challenges
Inefficient Maintenance Service Management
Prior to implementing Condo Control, service requests were handled manually, leading to lost or delayed responses
Limited Communication
Residents faced difficulties in reaching out for services or information, particularly outside of office hours.
Time-Consuming Operations
Significant amounts of daily operational time were consumed in managing services and requests manually.
Cost Inefficiency
The reliance on traditional paper-based systems led to unnecessary expenses and inefficiencies.
Insufficient Information Accessibility
Residents had limited access to essential documents and condominium information.
“
Implementing Condo Control transformed our approach to service requests and communication, leading to unprecedented resident satisfaction. Our unit owners now enjoy the convenience of submitting requests anytime, directly resulting in a significant enhancement of their living experience. The positive feedback from our community has been overwhelming.
Frank Laurendi
Board President, Beacon Park Condominium
Implementation
Implementation of Condo Control
Beacon Park adopted Condo Control to streamline service request management and improve resident communication.
Digitalized Information Repository
A library section was created within the software for easy access to bylaws, rules, and other essential documents.
Customizable Software Features
The software was tailored to the specific needs of the condominium, including modules like violation tracking.
Beacon Park Results Through Condo Control
Improved Maintenance Service Efficiency
Post-implementation, the response to service requests became almost immediate, with significant reductions in resolution times.
24/7 Accessibility to Information
Residents could access important documents and information anytime. Residents are able to get answers without the need to contact the board or property manager.
Time Savings
Frank estimated a daily time saving of 4-5 hours in managing condominium operations.
Cost Reduction
A notable decrease in operational costs, estimated at a 40% reduction, primarily due to minimized paper usage and streamlined processes.
Increased Satisfaction with Condominium Living
Improved communication and service efficiency significantly enhanced the overall resident experience.
Conclusion
In conclusion, the implementation of Condo Control at Beacon Park Condominium resulted in a transformation of its operational processes. The condominium experienced enhanced efficiency, reduced costs, and improved resident satisfaction. These results demonstrate the significant value that Condo Control brings to modern condominium management.
Time is money. Save both.
