Background

Woodsmoke Ranch, a private community with 1,467 lots, faced challenges in communication and transparency. With a need for a more efficient system to manage their operations and enhance resident engagement, they embarked on a journey to find the right software solution.

Challenges

Lack of Transparency

Residents felt that the board was not transparent. The community had no public space to share information, except for their website, which was limited to owners.

Communication Barriers

There was a need for a platform that could facilitate better communication between the board and the residents.

Decision-making

The board was initially divided on the need for a new software solution, with some members skeptical about its necessity and cost-effectiveness.

Implementation

Woodsmoke Ranch began their search for a software solution that would address their challenges. They explored several options, but many fell short due to lack of communication and value. The turning point was when they encountered Condo Control.

Prompt Communication

Unlike competitors, Condo Control's representative was proactive, responsive, and knowledgeable. They addressed queries promptly and even brought in higher-ups when needed.

Presentation

Condo Control’s representative organized a Zoom meeting with the entire board, answering questions and showcasing the software's capabilities. His presentation was so compelling that by the end, the board was almost unanimous in their decision.

Cost-Effectiveness

Initially, some board members were concerned about the cost. However, they soon realized that the software would pay for itself after evaluating their current paper and operation costs and the potential savings.

Why Condo Control?

Exceptional Customer Service

Condo Control’s proactive approach, combined with their willingness to address challenges, made a significant difference. They even went the extra mile to ensure that specific needs, like website integration, were met.

QuickBooks Real-time Integration

The two-way sync with QuickBooks Online was a game-changer. Transactions were almost real-time, ensuring that there were no discrepancies or delays.

Enhanced Communication

The announcements feature was particularly appealing, offering a platform for better communication with lot owners.

Recommendations

A trusted relationship with a property management company provided insights into the pros and cons of different solutions, and Condo Control came out on top.

Conclusion

Choosing Condo Control was a strategic decision for Woodsmoke Ranch. The software not only addressed their immediate challenges but also promised a future of streamlined operations and enhanced resident engagement. The journey from skepticism to unanimous approval is a testament to Condo Control's capabilities and the difference that exceptional customer service can make.